PLEASE READ CAREFULLY, IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE ADVISED NOT TO USE THE WEBSITE
Use of this website, https://www.superpa.co.uk constitutes your legal agreement to the terms within this policy and your acceptance of this policy is deemed to occur upon your first use of the website.
SuperPA may change this policy from time to time by updating this page. You should check this page before using the website to ensure that you are aware of and accept any changes.
Policy updated on 4 December 2019.
SuperPA takes a proactive approach to user privacy and we take all reasonable steps to ensure that personal data is safeguarded and kept in accordance with the law. Our use of data and how we process it is outlined in this Policy.
This Policy applies to users of the website, our clients and potential franchisees.
By providing us with your data, you warrant that you are over 18 years of age.
SuperPA is a soletrader. SuperPA is the data controller for this website. Full details of our notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.org.uk
The person responsible for Data Protection is Katja von Schweitzer.
What personal data do we collect?
Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes information you provide when you submit a contact form or email to us.
Contact: We have a Contact Form and this is used to collect your name, email and phone number as well as your message, so that we can contact you and provide details of our services to you, make bookings, confirm bookings and deal with general company inquiries. Data is held on the grounds of being legitimate to our business interests and in order to provide our services to you.
Phone calls: Phone calls to us may be recorded and any data relating to the call may be retained by us. The data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.
Social media: We use social media to engage with users and link to our pages on Facebook and Twitter. We do not keep any specific data that identifies you as an individual user, but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.
How do we use your data?
We may use the information we collect from you when you contact us, respond to a survey or marketing communication, visit the website, or use certain other site features in the following ways:
- To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To administer a site feature.
- To ask for ratings and reviews of services
- To follow up with you after correspondence (email or phone enquiries).
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure email submission process, but we advise users using such forms that they do so at their own risk.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This is by no means a comprehensive list.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
To comply with UK legislation, subscribers are able to unsubscribe from receiving marketing communications from us at any time.
We do not sell, trade, or otherwise transfer to outside parties your personal data unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms. Users wishing to discuss sensitive details should do so through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Use of social sharing buttons is at the users own discretion. Social media platforms may track and save your request to share a web page through your social media platform account.
Shortened Links in Social Media
Through their social media platform accounts, this website and its owners may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).
Users are advised to take caution and use good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit as safe as possible. However, the internet is not completely secure and we cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal data. We regularly carry out backups of our data which is stored securely.
Your legal rights
SuperPA recognises a data subjects rights and will uphold these in accordance with data protection laws. You are entitled to see the information held about you and you may ask us about any of the following:
Subject access requests
Data subjects (i.e. individuals) have the right to access personal data that is held by submitting a subject access request (SAR) to SuperPA. We will endeavour to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and the necessary information. A subject access request can be made by emailing us at firstname.lastname@example.org
Right to rectification
Data subjects have the right to request that we amend or change personal information that is inaccurate or incorrect.
Right to erasure
Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any such request without delay.
Right to restrict processing
Data subjects have the right to rectification or erasure of personal data in the following circumstances:
- Personal data is not accurate;
- The processing of data is unlawful - data subjects may request that processing is restricted;
- Data is required to exercise legal rights or defend legal claims;
- Data is unlawful but there may be lawful grounds for processing, which override this right.
Right to data portability
Data subjects have the right to obtain and request the transfer of their data to different service providers.
Right to object
Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data under lawful grounds.
Right not to be subject to decisions based on automated processing
We do not use any automated processing that results in any automated decision based on a data subject’s personal information.
Using your rights
If you wish to invoke any of these rights, you should contact Katja the person responsible for data protection by emailing us at email@example.com
Questions and queries
If you have any concerns about how we handle your data, you can contact the Data Controller Katja von Schweitzer by email to firstname.lastname@example.org
Changes to this policy
If you want to raise a concern about the use of your data, you can contact Katja von Schweitzer by email to. email@example.com. Alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113, or see the options for reporting issues on https://ico.org.uk/concerns/
Third Party Rights
Jurisdiction and Governing Law
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